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Changing the Way We Care Conference- June 14 & 15 2017

Join us for our bi-ennial Conference! This year's theme is 'Changing the Way We Care: Innovation & Transformation!' This two-day event will feature informative and engaging plenaries, hands-on breakout sessions, networking opportunities, and more!

Location

Novotel Toronto North York

3 Park Home Avenue, Toronto

Hotel website: http://www.novotel.com/gb/hotel-0910-novotel-toronto-north-york/index.shtml

 

Registration Fees

2-day conference registration, including materials, breakfast, lunch, refreshments: $50 (per person)

Banquet Dinner: $25 (per person)

You must purchase each conference registration & Banquet Dinner ticket separately on the ticketing page.

 

Registration

To register online, click here.

To register off-line, complete the registration form and mail it with your payment (Visa, Mastercard, or cheque). Registration form.

You must purchase each conference registration & Banquet Dinner ticket separately on the ticketing page.

 

Conference Program

Day 1: Wednesday June 14

Time

 Session Description

9:00-10:00am

Registration & Breakfast

9:45- 10:15am

Welcome & Opening Remarks

10:15-11:15am

Peter Kaftarian, Assistant Deputy Minister Health Capital Division Ministry of Health and Long-Term Care

11:30- 12:30pm

Christine Elliot, Patient Ombudsman

Integrated Patient Care: Ontario’s First Patient Ombudsman: Why Every Experience Matters

Voicing complaints is important because every experience matters. Complaints can act like a data points that, when aggregated, will help identify bigger issues and drive positive change in Ontario’s health care system. This can lead to better, more integrated care for everyone. Since opening the office on July 1, 2016, Christine has been travelling extensively around the province to learn more about patient and caregiver experiences, and how different they are depending on where people live.  Attend this session to hear her insights, regional learnings and perspectives derived from numerous conversations, consultations and outreach activities.

12:30-1:30pm

Lunch

1:30- 2:30pm

Jodeme Goldhar, The Change Foundation, The Change Foundation’s Executive Lead of Strategy and Innovation

Spot Light on Family Councils and Residents’ Councils – Challenges and Innovations

To better understand the role, functioning, impact and leading practices of Family Councils and Residents’ Councils in Ontario’s long term care homes, the Change Foundation partnered with Family Councils Ontario, the Ontario Association of Residents’ Councils, the Ontario Association of Non-Profit Homes and Services for Seniors (OANHSS), and the Ontario Long-Term Care Association (OLTCA) to plan a two-phase project: (i) a survey of residents, family members, administrators and staff assistants to the Councils in long term care homes throughout the province; and (ii) interviews with residents, family members, administrators and staff assistants to the Councils in five long term care homes who volunteered to participate in a “deep dive” look at the operations and impact of their Councils.   The Change Foundation will present highlights of the survey findings presented in its report Enhancing Care, Enhancing Life, with a particular focus on the role, effectiveness and impact of Family Councils.  The Foundation will also present what we heard in the phase-two interviews in five homes – findings that will be included in our not yet released Spot Light report -  with a focus on practical initiatives to increase the effectiveness of Councils, contributions of Councils to quality improvement in the home, challenges faced and effective ways to respond to those challenges.  

2:45-4:15pm

Breakout Sessions:

 ETAG

 National Initiative for the Care of the Elderly (NICE)

Senior Pride Network

4:15-4:30pm

Wrap-Up & Closing Remarks

5:00- 6:00pm

Reception (cash bar)

6:00pm

Banquet- Award Ceremony & Dinner (separate registration required)

9:00pm

Evening Concludes

 

Day 2: Thursday June 15

Time

 Session Description

9:00-10:00am

Registration & Breakfast

9:45- 10:15am

Welcome & Opening Remarks

10:15-11:15am

Jennifer Schipper, Health Quality Ontario

Family engagement and improving health care quality

Jennifer Schipper will share emerging trends related to engaging people with lived experience across the sectors and the work Health Quality Ontario is doing to bring the voices of patients, residents, families and others to the forefront in shaping the quality agenda.

11:30-12:30pm

Samantha Peck, Family Councils Ontario Director of Communications & Education

Why Just Putting Up a Flyer Doesn’t Work: Innovative Approaches to Recruitment

12:30- 1:30pm

Lunch

1:30-3:00pm

Learning Circles & Networking

3:00pm

Wrap-up

3:30pm

Conference Concludes

 

Banquet Dinner & Award Ceremony

Join us for an evening of great food, engaging conversation, laughter and fantastic entertainment! Ben Train, Toronto area magician, will be on hand to perform mind blowing illusions.

We are pleased to be presenting the 2017 Outstanding Family Council Member Award at the Dinner on June 14!

 

*All sessions and speakers are subject to change