OLTCA KnowledgeBREAK webinar: Patient Ombudsman - Champion of Fairness

Craig Thompson, Ontario's Patient Ombudsman, will provide an overview of the office, its role and mandate, and how it works with both residents/caregivers and homes to resolve complaints about health care experiences in long-term care. This KnowledgeBREAK presentation will provide insight into how the office determines "reasonable and fair" when it comes to resolving complaints, how the early resolution process differs from investigations and what are the key complaint issues coming from the long-term home sector.