FCO Guest Webinar: Updates from the Patient Ombudsman

Ontario’s Patient Ombudsman will provide an update on his office’s work in long-term care. Specifically, Ombudsman Thompson will share:

• Information about a new COVID-19 experience survey for long-term care families & caregivers.
• An update on Patient Ombudsman’s investigation into COVID-19 outbreaks.
• General information about the types of complaints that the Patient Ombudsman can receive from long-term care home residents and caregivers.
• There will also be an opportunity to ask questions and share stories.

Guest Speaker Bio

Craig Thompson is a healthcare leader with more than 25 years of experience working for public and private organizations in the healthcare, design sciences, and communications sectors. Craig is the past Co-chair of the Patient Experience Steering Committee at Cancer Care Ontario (CCO) and is the past Chair and board member of Progress Place – a community mental health organization.